FAQ

How can I get in touch with customer services?
       If you have a question or experiencing any technical difficulty regarding an order or any of the products that appear on one of our stores then you c...
Wed, 13 Jan, 2021 at 4:55 PM
How long will it take to get my order?
       We aim to get ordered placed before 13:00 Monday to Friday dispatched on the same working day.  If this is not possible, they'll be dispatched o...
Fri, 15 Jan, 2021 at 2:06 PM
I entered my shipping address incorrectly, what can I do?
All orders are immediately sent to the shipping department and processed, we cannot stop the order. However, if you contact us immediately after placing...
Fri, 15 Jan, 2021 at 2:09 PM
Can you deliver to my work?
Yes, we can deliver to most addresses.
Fri, 15 Jan, 2021 at 2:21 PM
I've changed my mind, can I cancel my order?
           All orders (excluding pre-orders) are immediately sent to the shipping department and processed. As a result, we may not be able to cancel the or...
Fri, 15 Jan, 2021 at 2:25 PM
I ordered a pre-order item along with other merchandise. Why haven't I received anything?
           Where possible we will ship your order in its entirety. If you have ordered several items and part of the order is a pre-order then items that we...
Fri, 15 Jan, 2021 at 2:26 PM
When will I receive my pre-order?
         Orders containing pre-ordered items will be dispatched in line with the release date published on the webstore.         Whilst every effort is made...
Fri, 15 Jan, 2021 at 2:26 PM
I have received the wrong item, what should I do?
Please contact us via the ticket form to let us know.   Please include images of what you've received and let us know what product you were expecti...
Fri, 15 Jan, 2021 at 2:28 PM
When do I get charged when I pre-order an item?
Payment is taken when you place the order.
Fri, 15 Jan, 2021 at 2:40 PM
How do I return products for a refund?
You can find out how and where to return items here.
Wed, 15 Sep, 2021 at 9:31 PM